Archives: Faqs

No, we collect your clothes and take them back to our cleaning hub.
The pods only store your clothes for a very short period of time.

Drop off takes 3 seconds- yep we timed it. You scan your unique QR code within our app, open the drop-off door, pop your bag of dirty clothes in, shut the door and you’re all done.

You will receive an email as confirmation you have dropped off your dirties. When your clothes are back at the pod waiting for you, we’ll send you another email with a QR code and instructions on how to pick up your clean items.

You can then collect at a time that works for you.

Sadly, we can’t guarantee complete stain removal but every item we clean is returned to our customers in the best possible condition it can be, on time, every time.
We clean thousands of items a month and every item passes through a 2-stage quality check. We aim to get it right first time and achieve this 99% of the time. If we don’t think we can get the stain out we put a ‘Best results’ card on your item to let you know.

This depends on what needs to happen to the clothes you drop off. Our standard clean for most clothes is 2 working days.

We offer a full range of repairs and alterations that are done by our in-house seamstress, Lily Sinclair. All repairs and alterations come back pressed and ready to wear and we can clean them as well.

Lily has over 30 years of experience and her skills range from replacing buttons to tailoring wedding dresses, lining curtains and making clothes and curtains too!

Yes we can clean both prom and wedding dresses.
We hand treat every dress where needed before putting it through a delicate cycle. We then go over the dress with a fine tooth comb ensuring every mark we see is removed to the best of our ability.

All wedding dresses are then packed in a breathable hand made storage box and wrapped in acid free tissue paper for you.

Yes we can. We wash polyester and feather duvets and pillows. We also clean wool and silk duvets. All our duvets are returned in breathable storage bags so you can store your clean summer duvet over the winter and vice versa.

We can clean fabric shoes such as trainers, uggs or heels. Visit one of our stores to drop them off for cleaning.

Yes we can wash any fabric animal items such as pet beds or horse rugs.