FAQS
Need help? We’ve got you covered
Where are your shops?
We have two shops:
Stamford: St Pauls Street. Just off the High Street on St. Pauls Street, opposite the school shop and next door to the Tobbie Norris.
Peterborough: Lincoln Road, Millfield. Situated in Millfield on Lincoln Road, opposite Aldi and B&Q.
What are the shop opening hours?
Monday-Friday: 8:30am- 5:30pm
Saturday: 8:30am-4pm
Sunday and bank holidays: Closed
Can we guarantee complete stain removal?
Sadly, we can’t guarantee complete stain removal but every item we clean is returned to our customers in the best possible condition it can be, on time, every time.
We clean thousands of items a month and every item passes through a 2-stage quality check. We aim to get it right first time and achieve this 99% of the time. If we don’t think we can get the stain out we put a ‘Best results’ card on your item to let you know.
What type of clothing alterations can you do?
We offer a full range of repairs and alterations that are done by our in-house seamstress, Lily Sinclair. All repairs and alterations come back pressed and ready to wear and we can clean them as well.
Lily has over 30 years of experience and her skills range from replacing buttons to tailoring wedding dresses, lining curtains and making clothes and curtains too!
Can you clean prom dresses or wedding dresses?
Yes we can clean both prom and wedding dresses.
We hand treat every dress where needed before putting it through a delicate cycle. We then go over the dress with a fine tooth comb ensuring every mark we see is removed to the best of our ability.
All wedding dresses are then packed in a breathable hand made storage box and wrapped in acid free tissue paper for you.
Can you wash duvets?
Yes we can. We wash polyester and feather duvets and pillows. We also clean wool and silk duvets. All our duvets are returned in breathable storage bags so you can store your clean summer duvet over the winter and vice versa.
Can you clean shoes?
We can clean fabric shoes such as trainers, uggs or heels. Visit one of our stores to drop them off for cleaning.
Can you wash my pets items?
Yes we can wash any fabric animal items such as pet beds or horse rugs.
What happens if my clothes are damaged or lost?
We always follow the care label on your clothes. If we have followed the care label and your item gets damaged, we will support you contacting the manufacturer to get a replacement or refund from them.
In the extremely rare case we damage or loose your item, we will replace it or provide full compensation.